Terms of Service.

Agreement

These terms apply when you use our website or request or receive notary services from NC Online Notary, LLC, including its trade name NC Seniors & Caregivers Online Notary ("we," "us"). By using our website or services, you agree to them.

Our services

We provide notary services under North Carolina law: traditional paper notarization at our Charlotte-area office by appointment and at mobile appointments in the 8 counties around Charlotte. Remote electronic notarization (REN) is launching soon and in-person electronic notarization (IPEN) is coming soon; they are available only once we announce that appointments are open. Statements such as "launching soon" are not promises of a specific date.

No legal advice

We are not attorneys licensed to practice law in North Carolina. We can't give legal advice, tell you which document or form you need, prepare or fill out your document, or explain its legal effect. For those questions, please talk with an attorney or the organization that will receive your document.

Appointment requests and document review

Submitting an appointment request does not confirm a booking. Your appointment is confirmed only after we approve your request and you pay, and we send you a separate confirmation.

Our document review checks whether your document appears ready for notarization, such as complete pages and a notarial certificate. It is not legal advice and doesn't confirm that your document is legally valid or will be accepted.

What you agree to do

• Give us accurate information
• Bring a current, government-issued photo ID for every signer, unless the notary personally knows you
• Have every signer present, and witnesses if your document requires them
• Not sign your document before the appointment
• Bring a complete document, with no blank spaces that should be filled in

When we must refuse or stop

A North Carolina notary must refuse or stop a notarization when the law requires it, for example when a signer can't be identified as the law requires, a signer doesn't appear to understand the document or to be signing willingly, the document is incomplete, the notary has a disqualifying interest, or the document can't be notarized by the method requested. Some documents can't be notarized remotely under North Carolina law. If we can't proceed for one of these reasons, we'll tell you why.

Fees

Our fees are per notarized signature and never more than the maximum North Carolina allows (N.C. Gen. Stat. § 10B-31). For mobile appointments, we charge travel only at the federal business mileage rate and only if you agree to it in writing before we travel. We don't charge for notarizing absentee ballot materials. You'll receive an estimate before you pay. See Cancellations, rescheduling and refunds.

Cancellations, rescheduling and refunds

This section explains when fees are refunded. It is part of these terms, and you accept it when you pay for an appointment. Nothing here allows us to charge more than North Carolina law permits (N.C. Gen. Stat. §§ 10B-30 and 10B-31).

1. What you pay for. Our fees are (a) a notarial fee for each signature we actually notarize, never more than the North Carolina maximum, and (b) for mobile appointments, a travel fee at the federal business mileage rate that you agree to in writing before we travel. We don't charge booking, technology, convenience, cancellation or no-show fees.

2. Notarial fees are refunded for any signature we don't notarize. If we pre-collect notarial fees and a signature is not notarized for any reason, including your cancellation, a no-show, or our refusal to notarize as the law requires, we refund the notarial fee for that signature.

3. Cancelling or rescheduling a mobile appointment.

• You may cancel or reschedule at no cost before we begin traveling. You get a full refund of everything you paid, or your payment moves to the new time.
• Please give at least 24 hours' notice when you can, so we can offer the time to someone else.
• Once we have begun traveling, the travel fee you agreed to in writing is earned and is not refunded, including if you cancel after we leave, nobody is there when we arrive, or the signing can't go forward because a signer, an ID, a witness or the document isn't ready. Notarial fees for signatures not notarized are still refunded.
• If we must refuse a notarization on arrival because of a reason we could not have known before traveling, such as a signer's identity can't be confirmed or a signer appears unwilling or unaware, the agreed travel fee still applies. We will tell you the reason.

4. Office appointments. You may cancel or reschedule at no cost at any time before your appointment. Any notarial fees you paid for signatures not notarized are refunded.

5. When we cancel. If we cancel or are late by more than 30 minutes without your agreement, you receive a full refund of everything you paid for that appointment, including any travel fee, or you may reschedule at no cost.

6. Document review. We review your request before you pay so you aren't charged for a session that can't go forward because of an obvious problem. Our review is not legal advice and doesn't guarantee your document will be accepted. Problems we could not reasonably see in advance are handled under section 3.

7. How refunds are paid. Refunds go back to your original payment method within 10 business days of the cancellation or appointment date. Your bank may take a few more days to post it.

8. Questions and disputes. If you believe a charge is wrong, please contact us within 30 days so we can fix it. Contacting us first is usually the fastest way to resolve a problem.

9. Our records. Your written travel consent, your estimate, our appointment records and our notary journal entries are the record of what was agreed and what happened.

10. If part of this section is unenforceable, the rest still applies, and any fee is reduced to the maximum North Carolina allows.

Electronic and remote notarization

Once offered, remote electronic notarization takes place on a platform licensed by the North Carolina Department of the Secretary of State. North Carolina law requires the session to be recorded, and you must consent to the recording to proceed. You must be located where North Carolina law allows and confirm your location. Whether a person or office accepts an electronically notarized document is up to them.

What notarization does

A notarization confirms the signer's identity and that the signer appeared and signed or acknowledged the document willingly. It doesn't make a document legally valid, verify the truth of its contents or guarantee that anyone will accept it.

Our website

The information on our website is general information, not legal advice, and may change. We work to keep it accurate but can't guarantee it is complete or current.

Limitation of liability

To the extent the law allows, our total liability for any claim relating to our services is limited to the fees you paid for the service involved. This doesn't limit any liability that North Carolina law doesn't allow us to limit.

Governing law

North Carolina law governs these terms.

Changes to these terms

We may update these terms. The date at the top shows when they last changed.

Contact us

Questions about these terms:

• Or send us a message on our Contact page.